Big Hill Publishing is committed to protecting the privacy of our customers and visitors to our website.  We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.  This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bighill.au.

By providing personal information to us, you are taken to have read this Privacy Policy and consent to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

Collection of Personal Information

For each visitor to our website, we collect non-personally identifiable information using third party website analytics providers, which includes, but is not limited to: browser type, version and language; operating system; pages viewed while browsing the website; and page access times and referring website address.

We may use cookies on some areas of our website. A cookie is a small file saved on your computer’s hard drive. Through the use of cookies we anonymously track your visit in order to compile statistical information about the use of our website. If you prefer not to allow the use of ‘cookies’, you should be able to adjust your browser to turn them off or notify you when ‘cookies’ are being used. Our website may use Google Analytics from time to time.  Please see Google’s privacy policy at https://www.google.com/intl/en/policies/privacy/.

If you buy a book through our website, we will collect your contact and shipping information (name, address, email address and telephone number) that you provide to us. If you buy a book we will also collect your credit card details to process payments. We collect this personal information to facilitate your purchase and deliver your order to you and otherwise to provide you with updates, news and offers in relation to Big Hill Publishing.

Use of Personal Information

We use personal information to provide support and assistance to our clients, provide you with the products that you request from us, maintain and update our records, protect our lawful interests, and respond to your queries or concerns. 

We may also use your personal information to provide you with promotional materials and marketing communications about our products by telephone, email, online or by other means. You are under no obligation to respond to our promotional materials and marketing communications unless you would like to and are able.  You can ask us at any time not to contact you for these purposes.

We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. We take a range of steps to protect the security of personal information. This may include, among other things, techniques such as firewalls, access controls, user authentication, encryption, intrusion detection and site monitoring.

Sharing Your Personal Information

When you provide us with Personal Information via a transaction on our website, such as placing an order or submitting a product inquiry, we infer that you consent to the collection and use of the Personal Information for that specific purpose only. 

We share your Personal Information with third parties only when necessary.  Your Personal Information may be disclosed to third party suppliers when it is required by law, for providing goods which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights.  We do not and will not sell or deal in Personal Data or any customer information.

If necessary, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@bighill.au.